VI The Arts of Selling
The survival of democracy depends on the ability of large numbers of people to make realistic choices in the light of adequate information. A dictatorship, on the other hand, maintains itself by censoring or distorting the facts, and by appealing, not to reason, not to enlightened self-interest, but to passion and prejudice, to the powerful «hidden forces,» as Hitler called them, present in the unconscious depths of every human mind.
In the West, democratic principles are proclaimed and many able and conscientious publicists do their best to supply electors with adequate information and to persuade them, by rational argument, to make realistic choices in the light of that information. All this is greatly to the good. But unfortunately propaganda in the Western democracies, above all in America, has two faces and a divided personality. In charge of the editorial department there is often a democratic Dr. Jekyll—a propagandist who would be very happy to prove that John Dewey had been right about the ability of human nature to respond to truth and reason. But this worthy man controls only a part of the machinery of mass communication. In charge of advertising we find an anti-democratic, because anti-rational, Mr. Hyde—or rather a Dr. Hyde, for Hyde is now a Ph.D. in psychology and has a master’s degree as well in the social sciences. This Dr. Hyde would be very unhappy indeed if everybody always lived up to John Dewey’s faith in human nature. Truth and reason are Jekyll’s affair, not his.
Hyde is a motivation analyst, and his business is to study human weaknesses and failings, to investigate those unconscious desires and fears by which so much of men’s conscious thinking and overt doing is determined. And he does this, not in the spirit of the moralist who would like to make people better, or of the physician who would like to improve their health, but simply in order to find out the best way to take advantage of their ignorance and to exploit their irrationality for the pecuniary benefit of his employers. But after all, it may be argued, «capitalism is dead, consumerism is king»—and consumerism requires the services of expert salesmen versed in all the arts (including the more insidious arts) of persuasion. Under a free enterprise system commercial propaganda by any and every means is absolutely indispensable. But the indispensable is not necessarily the desirable. What is demonstrably good in the sphere of economics may be far from good for men and women as voters or even as human beings.
An earlier, more moralistic generation would have been profoundly shocked by the bland cynicism of the motivation analysts. Today we read a book like Mr. Vance Packard’s The Hidden Persuaders, and are more amused than horrified, more resigned than indignant. Given Freud, given Behaviorism, given the mass producer’s chronically desperate need for mass consumption, this is the sort of thing that is only to be expected. But what, we may ask, is the sort of thing that is to be expected in the future? Are Hyde’s activities compatible in the long run with Jekyll’s? Can a campaign in favor of rationality be successful in the teeth of another and even more vigorous campaign in favor of irrationality? These are questions which, for the moment, I shall not attempt to answer, but shall leave hanging, so to speak, as a backdrop to our discussion of the methods of mass persuasion in a technologically advanced democratic society.
The task of the commercial propagandist in a democracy is in some ways easier and in some ways more difficult than that of a political propagandist employed by an established dictator or a dictator in the making. It is easier inasmuch as almost everyone starts out with a prejudice in favor of beer, cigarettes and iceboxes, whereas almost nobody starts out with a prejudice in favor of tyrants. It is more difficult inasmuch as the commercial propagandist is not permitted, by the rules of his particular game, to appeal to the more savage instincts of his public. The advertiser of dairy products would dearly love to tell his readers and listeners that all their troubles are caused by the machinations of a gang of godless international margarine manufacturers, and that it is their patriotic duty to march out and burn the oppressors’ factories.
This sort of thing, however, is ruled out, and he must be content with a milder approach. But the mild approach is less exciting than the approach through verbal or physical violence. In the long run, anger and hatred are self-defeating emotions. But in the short run they pay high dividends in the form of psychological and even (since they release large quantities of adrenalin and noradrenalin) physiological satisfaction. People may start out with an initial prejudice against tyrants; but when tyrants or would-be tyrants treat them to adrenalin-releasing propaganda about the wickedness of their enemies—particularly of enemies weak enough to be persecuted—they are ready to follow him with enthusiasm. In his speeches Hitler kept repeating such words as «hatred,» «force,» «ruthless,» «crush,» «smash»; and he would accompany these violent words with even more violent gestures. He would yell, he would scream, his veins would swell, his face would turn purple. Strong emotion (as every actor and dramatist knows) is in the highest degree contagious. Infected by the malignant frenzy of the orator, the audience would groan and sob and scream in an orgy of uninhibited passion.
And these orgies were so enjoyable that most of those who had experienced them eagerly came back for more. Almost all of us long for peace and freedom; but very few of us have much enthusiasm for the thoughts, feelings and actions that make for peace and freedom. Conversely almost nobody wants war or tyranny; but a great many people find an intense pleasure in the thoughts, feelings and actions that make for war and tyranny. These thoughts, feelings and actions are too dangerous to be exploited for commercial purposes. Accepting this handicap, the advertising man must do the best he can with the less intoxicating emotions, the quieter forms of irrationality.
Effective rational propaganda becomes possible only when there is a clear understanding, on the part of all concerned, of the nature of symbols and of their relations to the things and events symbolized. Irrational propaganda depends for its effectiveness on a general failure to understand the nature of symbols. Simple-minded people tend to equate the symbol with what it stands for, to attribute to things and events some of the qualities expressed by the words in terms of which the propagandist has chosen, for his own purposes, to talk about them. Consider a simple example. Most cosmetics are made of lanolin, which is a mixture of purified wool fat and water beaten up into an emulsion. This emulsion has many valuable properties: it penetrates the skin, it does not become rancid, it is mildly antiseptic and so forth. But the commercial propagandists do not speak about the genuine virtues of the emulsion. They give it some picturesquely voluptuous name, talk ecstatically and misleadingly about feminine beauty and show pictures of gorgeous blondes nourishing their tissues with skin food.
«The cosmetic manufacturers,» one of their number has written, «are not selling lanolin, they are selling hope.» For this hope, this fraudulent implication of a promise that they will be transfigured, women will pay ten or twenty times the value of the emulsion which the propagandists have so skilfully related, by means of misleading symbols, to a deep-seated and almost universal feminine wish—the wish to be more attractive to members of the opposite sex. The principles underlying this kind of propaganda are extremely simple. Find some common desire, some widespread unconscious fear or anxiety; think out some way to relate this wish or fear to the product you have to sell; then build a bridge of verbal or pictorial symbols over which your customer can pass from fact to compensatory dream, and from the dream to the illusion that your product, when purchased, will make the dream come true. «We no longer buy oranges, we buy vitality. We do not buy just an auto, we buy prestige.»
And so with all the rest. In toothpaste, for example, we buy, not a mere cleanser and antiseptic, but release from the fear of being sexually repulsive. In vodka and whisky we are not buying a protoplasmic poison which, in small doses, may depress the nervous system in a psychologically valuable way; we are buying friendliness and good fellowship, the warmth of Dingley Dell and the brilliance of the Mermaid Tavern. With our laxatives we buy the health of a Greek god, the radiance of one of Diana’s nymphs. With the monthly best seller we acquire culture, the envy of our less literate neighbors and the respect of the sophisticated. In every case the motivation analyst has found some deep-seated wish or fear, whose energy can be used to move the consumer to part with cash and so, indirectly, to turn the wheels of industry. Stored in the minds and bodies of countless individuals, this potential energy is released by, and transmitted along, a line of symbols carefully laid out so as to bypass rationality
